FAQ
Quick answers to the most common questions.
When do drops go live?
Drop times are announced on Instagram and via email. Quantities are limited - set reminders.
How many units per drop?
Each release is a single-run limited drop. Once it’s gone, it’s gone.
Will there be restocks?
No restocks. Future waves may include new colorways or characters.
What materials do you use?
Solid urethane resin with a premium velvet-matte finish.
Are pieces hand-finished?
Yes - minor variations are part of the craft and make each piece unique.
What’s in the box?
The figure, custom packaging, and a numbered COA. Any extras are listed on the product page.
Do you ship internationally?
We ship from Melbourne, Australia with domestic and international options at checkout.
How long does shipping take?
Domestic: usually 2–6 business days after dispatch. International varies by destination/carrier.
Will I get tracking?
Yes - you’ll receive a tracking email once your order is booked with the carrier.
Customs & import fees?
International buyers are responsible for any customs duties, taxes or fees.
Can I change my address?
Email us ASAP with your order number and the correct address. If it hasn’t shipped, we’ll update it.
Can I cancel my order?
Orders cannot be cancelled once placed due to the limited nature of our drops.
What is your return policy?
All sales are final. We do not accept change-of-mind returns.
How do I care for my figure?
Display indoors away from direct sun/heat. Dust with a soft dry cloth. Avoid solvents.
